Office IT issues resolved

Mon 31 May 2021

IT issues which affected the Constables' Office last week have now been resolved, thanks to some welcome help from Agilisys, which is working in partnership with the States to deliver the SMART Guernsey programme to improve access to public services.

The problem occurred when changes were made to the telephone lines which revealed some legacy equipment, which apparently had not been touched since 2004.

Although Agilisys has no contractual obligation to support the island's Constables offices, the company is liaising with the telecommunications providers to try to prevent similar issues in other parishes, for which we are grateful.

Meanwhile, when the offices reopens tomorrow, there will be a backlog of emails and messages to deal with but we will deal with parishioners' questions as quickly as possible. 

If you are trying to pay your parish rates, that can be done online by BACS through parishioners' own banking facility or mobile app. To do so, simply follow your bank's instructions for setting up a new payee and enter the Vale Parish's sort code – 30-93-73 – and the parish account number – 02422523.

The other thing needed, which is vital, is the parochial rates invoice number, found at the top of the bill sent out to all parishioners in the post. Without that, matching up the payment to the household becomes extremely difficult.

The Constables’ Office is located at Maraitaine Road, Vale, Guernsey, GY3 5QE.

Telephone: 01481 244155

Its opening hours are: Monday - Friday 10.00 - 13.00

Email: [email protected]

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