When you request a service ie rubbish collection, we will collect some personal information about you, including: your name, address, contact telephone numbers, email address.
We require this information for a number of different reasons including, communicating with you as we provide our service to you.
The Vale Douzaine has created this privacy statement under the new general data protection regulations 2018. The statement is for your information and it covers how we collect, use, disclose, transfer and store your personal data.

Introduction and General Terms
The Vale Douzaine is committed to protecting your personal information when you are using our services. We want our services to be safe, transparent and reliable. This privacy statement relates to our use of any personal information we collect from you.
It also relates to our use of any personal information you provide to us by phone, SMS, email, and letters and other correspondence and in person.
In order to provide you with the full range of services, we sometimes need to collect information about you. This privacy statement explains following:

what personal information we collect about you
how we use information collected about you
when we use your details to contact you

The Vale Douzaine is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the General Data Protection Regulations 2018. No system of data storage can be completely secure; if you have any concerns or complaints that your personal data held by the Vale Douzaine could have been compromised: someone could have discovered your personal details held by us, please contact us immediately. Our contact details are at section 14 of the statement.

What information will Vale Douzaine collect about me?
When you get in touch with us either via email, a telephone call or when you visit us at our office we will collect some personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number as well as information collected about the services we provide you.

How will the Vale Douzaine use the information collected about me?
The Vale Douzaine will use your personal information for a number of purposes including the following:
Ensuring we have accurate information so that we may communicate with you and keep you updated of developments as we provide a service to you.

When will the Vale Douzaine contact me?
The Vale Douzaine may contact you:

in relation to any communication we receive from you or any other parties involved in the service we provide for you;
in respect of any communication necessary to providing you the service we are engaged to provide;
in relation to any financial questions or issues;

Will the Vale Douzaine share my personal information with anyone else?
We will keep your information within the Vale Douzaine except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

How long will the Vale Douzaine keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the purpose of the supply of services and for any legal requirements.

Can I delete my personal information?
You can always ask for your information to be deleted by the Vale Douzaine. However, please bear in mind that in some cases we are required to hold your data for a minimum period for legal reasons.

Can I find out what personal information the Vale Douzaine holds about me?
Under the general data protection regulations 2018 you have the right to request a copy of the personal information the Vale Douzaine holds about you and to have any inaccuracies corrected. (We require you to prove your identity with two pieces of approved identification). We have a legal duty to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this privacy statement to the contact detailed in 14.
We will need two copies of forms of identification, which can be:

drivers licence
utility bill (from last three months)

Web browser cookies
a) What is a cookie?
A cookie is digital information, which has a unique identifier function that are sent to your computer, tablet or mobile phone (a device) web browser from a website that you visit and are stored on your device. All websites can send cookies to your device web browser if you allow it. Many websites do this in order to track online usage. Similar technologies are also often used within emails.
The Vale Douzaine may use cookies or other unique identifiers when you visit our website.
b) other information collected from web browsers
your web browser may also provide the information about your device such as an IP address and details about the browser that you are using.
The Vale Douzaine does collect information such as the device you are using, your IP address or the browser you are using.

Do not track (DNT) browser setting
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third-party ad networks, social networks and analytic companies. The Vale Douzaine does respond to DNT requests.

Changes to the Vale Douzaine privacy statement
This privacy statement may be updated from time to time so you may wish to check it each time you submit personal data to the Vale Douzaine. If you do not agree to any changes, please do not continue to use the Vale Douzaine website or submit your personal data to the Vale Douzaine. You can also delete your personal data that Vale Douzaine holds at any time (subject to any legal reasons we may have to keep some of the data we hold about you).

Contacting the Vale Douzaine about this privacy statement
If you have any questions or comments about the Vale Douzaine privacy statement please contact: The Data Protection Officer, The Vale Douzaine, Douzaine Room, Maraitaine Road, Vale, Guernsey, GY3 5QE, or email [email protected]


Have something to contribute? Send us a message
Share This Page

website by Submarine