IT problems affecting Constables' office

Thu 27 May 2021

The Vale's Constables' office is apologising to parishioners because an IT problem has stopped its telephone and email system from working – just as residents are trying to pay their rates bills.

The issue was reported two days ago and office staff are awaiting contact from the States' IT providers Agilisys to resolve it.

Although the douzaine offices are essentially private, they access certain government services which mean telephone and internet systems need to be secure and interface in some areas with government's, hence the involvement with Frossard House.

The problem is significant as emails are not getting through and although phones appear to be ringing for callers trying to make contact, they're not ringing in the office and so cannot be picked up.

"We're sorry about this," the office said, "and we realise it's inconvenient for parishioners but we can't do anything until we hear back from the technical people at the States."

  • Payment for parish rates can be made by post or online by BACS through parishioners' own banking facility or mobile app. To do so, simply follow your bank's instructions for setting up a new payee and enter the Vale Parish's sort code – 30-93-73 – and the parish account number – 02422523.

    The other thing needed, which is vital, is the parochial rates invoice number, found at the top of the bill sent out to all parishioners in the post. Without that, matching up the payment to the household becomes extremely difficult.

    The Constables’ Office is located at Maraitaine Road, Vale, Guernsey, GY3 5QE.

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